Privacy Policy
Last updated: February 17, 2026
1. Information We Collect
We collect information you provide directly, including account details (email, username), chat messages with AI characters, and generated content. We also automatically collect usage data such as device information, IP address, and browsing patterns through cookies and similar technologies.
2. How We Use Your Information
Your information is used to provide and improve our services, personalize your AI companion experience, process transactions, send service-related communications, and ensure platform safety. We may use anonymized data for research and model improvement. Specifically, your chat messages and interactions may be used in anonymized and aggregated form to train and improve our AI models. No personally identifiable information is included in AI training datasets.
3. Cookies & Tracking
We use essential cookies for authentication and session management, as well as analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings. Third-party services we integrate may also set their own cookies.
4. Data Sharing
We do not sell your personal information. We may share data with service providers who assist in operating our platform, when required by law, or to protect our rights. AI conversation data may be used to improve our models but is anonymized before processing.
5. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can request a copy of your data, opt out of marketing communications, and close your account at any time. For GDPR/CCPA requests, contact us at the email below. If you are located in the European Union or the United Kingdom, you also have the right to withdraw from a digital content purchase within 14 days — see our Terms of Service for full details.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Chat histories can be deleted at any time. Upon account deletion, we remove personal data within 30 days, except where retention is required by law.
8. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we learn we have collected data from a minor, we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes via email or a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at support@sweetsugar.ai.